ABOUT

The About pagThe Metrocentres initiative has positioned them as a leader in not only promoting mental health and wellbeing for their employees but also in creating a safe and enjoyable environment for consumers. 

Metrocentre Gateshead

Metrocentre's initiative to promote positive mental health among its entire workforce has established it as a leader in not only supporting the well-being of employees but also in creating a safe and enjoyable environment for customers.  

By equipping their team with essential skills and knowledge, they have nurtured an atmosphere in which staff feel empowered to address mental health issues effectively, both for themselves and for others.
The training programs were rolled out in phases, ensuring that each staff member received personalised attention and resources to enhance their understanding and capabilities. 

The MHFA England Courses provided foundational skills in identifying and responding to mental health challenges, while the New Guard Safety Champions Training focused on proactive measures and creating a culture of safety.
As a result, Metrocentre has seen a significant increase in staff engagement and satisfaction. Employees report feeling more confident in handling mental health situations and appreciate the organisation's dedication to their well-being. This, in turn, has translated into a more positive and supportive atmosphere for customers, who benefit from interacting with a team that is attentive and empathetic.

testimonials

 

The course was both engaging and knowledgeable. Have taken so much from the course. Thank you so much for given us the opportunity.

Metrocentre Gateshead
MHFaiders
 

Chris was a brilliant trainer, probably the best I've ever had on a course.

Metrocentre Gateshead
MHFaiders
 

Chris has outstanding knowledge of mental health and is open to talk about his own life experiences and sharing his sides of mental health really shows how much he cares for this and how we can have a more understanding off different types of mental health. Chris kept everything light and was checking to make sure everyone was okay before moving onto the next sessions. He shows his passion and drive to get the message of mental health spread across as much as he can which shows he means it, Unlike some courses you go on and the instructor isn't shown they care about the subject it's just a pay check. Chris kept the room in high spirits and a safe space for talking and learning about tricky subjects. Great instructor and if I need to do a refresh in 3 years time it would be great to have chris again.

Metrocentre Gateshead
MHFaiders
 

Really informative and course delivered with enthusiasm. Made everyone in the room feel at ease and comfortable. Course material was delivered at a good pace and didn't feel hurried. Team had ample opportunity to engage and discuss issues. Really enjoyed this course.

Metrocentre Gateshead
Half Day Awareness Course